Every company identifies themselves as having good customer service, but what does that really mean? Good customer service is expected, it's a given. Don't limit yourself to just good customer service like everyone else, instead, learn how to define and implement exceptional customer service that your competitors envy. Identify who your best customers are, what they mean to your business and how to implement principals of sought after service.
Join Heather Yakes-Action Coach for this Small Business University lunch & learn.
Heather Yakes' experience includes more than 20 years with global Fortune 100 companies and Big 4 Consulting. She has led multi-billion dollar companies in the areas of strategy, growth, international sales and marketing, supply chain/operations, team building and mentoring. She has coached companies in multiple industries and understands the diverse needs and challenges of each type and size of organization.