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  • Small Business University Seminar: Creating exceptional customer service that customers can't wait to tell others about

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    Name: Small Business University Seminar: Creating exceptional customer service that customers can't wait to tell others about
    Date: July 26, 2018
    Time: 12:00 PM - 1:00 PM EDT
    Registration: Sorry, public registration for this event has been closed.
    Event Description:
    Every company identifies themselves as having good customer service, but what does that really mean? Good customer service is expected, it's a given. Don't limit yourself to just good customer service like everyone else, instead, learn how to define and implement exceptional customer service that your competitors envy. Identify who your best customers are, what they mean to your business and how to implement principals of sought after service. 
    Join Heather Yakes-Action Coach for this Small Business University lunch & learn.

    Heather Yakes' experience includes more than 20 years with global Fortune 100 companies and Big 4 Consulting. She has led multi-billion dollar companies in the areas of strategy, growth, international sales and marketing, supply chain/operations, team building and mentoring. She has coached companies in multiple industries and understands the diverse needs and challenges of each type and size of organization.
    Location:
    Lancaster/Fairfield County Chamber of Commerce 
    Conference Room
    109 N. Broad Street, Suite 100,
    Lancaster, Ohio
    Date/Time Information:

    Thursday, July 26th
    meeting starts promptly at 12:00. 
    lunch will be available beginning at 11:30
     
    Contact Information:
    Margie Donnell 740-653-8251
    Fees/Admission:

    $15 fee for lunch
    registration is required. 
    registrations are due by Monday, July 23rd.
    Event cancellation policy: To avoid incurring a charge, your reservation must be cancelled at least 48 hours prior to the event. if you are unable to attend, you may send an appropriate substitute from your organization with advanced notice. 
     
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